Terms of payment and delivery

Terms of payment: Net 8 days. Orders are handled and send together with an invoice within 3-4 work days. If, for some reason, we are not able to comply to this, you will be told by email. If the goods are damaged upon arrival it will be replaced. Alle shipment costs will be added to the invoice. 

You can return any item for a refund within 14 days of arrival. All expenses for returns is paid by you. All prices are in DKK and VAT included.
Below terms of sales and delivery apply to all books ordered at NEW Visions

  • All prices are included 25% VAT.  All prices are subject to print errors and changes.
  • Books are only shipped to addresses in Denmark. We use “Post Danmark” or a goods carrier for all shipments.
  • Delivery within 3-4 work days. If for some reason we are not able to comply to this, you will be contacted by email or phone. We make an effort to always deliver on time.
  • NEW Visions cannot be held accountable for any additional expenses inflicted on you due to deviation in the time of delivery.
  • Upon arrival it is important that you check the goods for any damage inflicted during transportation, before signing for the delivery.
  • When signing for the delivery – you sign that the goods were intact upon arrival.
  • If the package shows any sign of damage upon arrival you should open the package in the presence of the delivery person. If the goods are damaged, you should refuse to accept the package. The package will then be send back. You should then contact us by phone or email.
  • You can return any item for a refund within 14 days of arrival. You need to return the goods within the 14 days. This also apply if you have refused to accept the goods.
  • Upon return the goods should be in the same condition and quantity as when arrived.
  • As soon as we receive the returned goods refunds will be made.
  • All expenses for returns is paid by you and are not refundable.
  • If the goods are delivered by mistake or defect upon arrival, we will of course replace it. Expenses for returns in these cases will be paid by NEW Visions. If you experience any defects you should let us know as soon as possible – according to §81 in the Danish Sales Law. In cases of defects which is not visible you should complain right after the defect is - or should be – noticed.
    In the event of compensation this can only amount to the price you originally paid.
  • According to the Danish Sales Law you have a 2-year warranty.